Customers continue to adopt social technologies at a blinding speed yet organizations are unable to keep up. Social CRM does not replace existing CRM efforts, it’s just a new channel.

The social customer may go to Twitter with a question, a user forum with a customer service query, Facebook with a complaint. The processes you establish will largely determine your ability to respond quickly and with the relevant information, while uniting all of these interactions under one customer record.

Our CRM API will detect:
•    Existing customers,
•    Customer complaints,
•    Lost customers
•    Information request

All the actionable customer data (with their social ID) can be sent to your existing CRM system allowing you to engage customers with a 360° view.

Try out our API for yourself!
Create a free 7-day trial account below: