Chat: Moderating UGC
A key European lottery and betting games operator has launched a new series of online games. Users can chat to each other during the game.
Our client wanted to moderate the exchanges between users of the service so as to maintain its image and reputation as a responsible company.
The chat messages are analyzed in real-time by Scan & Target, which applies customer-generated rules to decide whether messages are published or refused.
Scan & Target provides interfaces for the moderating team to review all messages posted by users and penalize potential fraudsters by means of warnings, suspension, or complete prohibition.
Our client wanted to moderate the exchanges between users of the service so as to maintain its image and reputation as a responsible company.
The chat messages are analyzed in real-time by Scan & Target, which applies customer-generated rules to decide whether messages are published or refused.
Scan & Target provides interfaces for the moderating team to review all messages posted by users and penalize potential fraudsters by means of warnings, suspension, or complete prohibition.